The five phases above are the discipline. This is the sequence: what happens from the first call to a running calendar.
The first call. Get in touch. We listen first (Diagnose), propose what fits (Design), and shape the engagement around what you actually need. The first step after the call is a walk of the property together.
The Discovery and Setup Month. Discovery; a study of the property, the tenants, the neighborhood, and what the competition runs; the vendor network; and a calendar framework with the first quarter's plan and budget. We walk the property, meet the tenants, study the neighborhood and what already runs around it, and learn which nights need help. Then we build the calendar with your team, specific to the place: the formats, the nights, the partners, and the first quarter on paper for your approval. The calendar and its budget are built with your team in the Discovery and Setup Month and come to you for approval. For a property still in design, the Discovery and Setup Month can run now, while the plans can still change; the programming starts when the place does.
The first activations. From the first activation: quarterly calendar planning and booking; vendor and talent sourcing, scheduling, and coordination; daily call sheets; event production; tenant collaboration; one point of contact. We run execution on paper. A detailed call sheet for every event day, down to where the vendor sets up and when the water gets to the band. The ground game, your choice: your on-site team runs our call sheet as written, or The HUB Experience Company staffs the ground with experience managers, whichever fits each event. A regularly scheduled check-in fits the cadence of your team's availability, so nothing surprises the property. The weekly rhythm lands first, because the same night, every week, is what turns a visit into a habit; the monthly anchors and the season's tentpoles are booked ahead, because we book talent and vendors months ahead.
The results. Measured on the numbers you already run the property on: attendance, food and beverage, tenant sales, and the growth of your own list. At our own venues the measures were traffic and sales: orders and receipts on programmed days against the days without. The same measures work at yours. Then the next quarter: a detailed quarterly plan, with its budget, brought to your team for approval, plus a full-year view for the tentpoles.